Infrastructure Outsourcing


Success in outsourcing depends on how well you define and communicate your
technology needs to potential contractors, and the quality of the relationship you develop with the outsourcer. The goal of infrastructure outsourcing is to bring in experts to serve your technology needs more efficiently than you can on your own, freeing you to dedicate more of your resources to your organization's mission.

In order for an outsourcing arrangement to be successful, you need to define the services that you need and find the best outsourcer to provide them.

Infrastructure needs typically fall in the following categories:

• local area networks (LANs) and wide area networks (WANs)
• Internet access
• Internet services (e-mail, Web sites, etc.)
• hardware and software: servers, workstations, productivity software, specialized
software
• user services: help desk, support, training